Utah Whitewater Gear Loyalty Program Policy

updated 05/19/2025

 

Welcome to the Utah Whitewater Gear Loyalty Program! This program is designed to thank you for your continued support by rewarding you with points for each purchase, which can be redeemed for exclusive discounts and other benefits. Below, you'll find all the information you need to join, earn, redeem, and manage your loyalty points.

How to Sign Up

Signing up is easy and free! You can enroll in our Loyalty Program at the in-store checkout or online. Once registered, you’ll start earning points right away.

Earning Points

• Earn 100 points when you sign up for the loyalty program.
• Enter your birthday during sign-up to earn 100 points. Bonus! Earn $20 off each birthday.
• For every $1 you spend on qualifying purchases at Utah Whitewater Gear, you’ll earn one (1) point.
• Points are added to your loyalty account immediately after each qualifying purchase; however, they are not eligible for use until 24 hours later. To see your total, ask any team member in-store.

Using Your Points

You can redeem points for the following discounts:

300 Points: $15 off a purchase

600 Points: $30 off a purchase

1500 Points: $75 off a purchase

3000 Points: $150 off a purchase

Important: Points must be used in a single transaction at one of the above redemption benchmarks. Any remaining points will reset to zero after redemption, so we recommend redeeming points once you reach your desired benchmark.  

Special Member-Only Benefits

Loyalty members may receive early access to seasonal sales and exclusive perks at special UWG shop events. You’ll also be among the first to hear about shop promotions and news via occasional emails or texts.

Checking Your Loyalty Points

You can check your points balance in-store by speaking with a team member or online through your UWG loyalty account. If you have any questions, please feel free to contact us.

Program Rules & Terms

1. Points Accumulation: Points are awarded for each qualifying purchase. Points cannot be earned on taxes, shipping fees, or certain non-qualifying items.
2. Redemption Rules: All points must be redeemed at once when reaching one of the set benchmarks (300, 600, 1500, or 3000 points). Once redeemed, the points balance resets to zero, even if you had points exceeding the chosen benchmark.
3. Point Expiration: Your points will expire after 365 days of account inactivity.
4. Exclusions: Points cannot be redeemed for cash or gift cards and are non-transferable. Returns on purchases made with points will be refunded based on the final purchase amount after applying the discount.
5. Non-Eligible Products: All Partner Steel products and frame parts are non-eligible for point redemptions. 
6. Return Policy: In the event of a return, all points earned from that returned product(s) will be removed. Unfortunately, any points used to purchase the returned item cannot be returned to your account. 
7. Modification Rights: Utah Whitewater Gear reserves the right to adjust or modify the loyalty program, including redemption values or terms, at any time.

Thank you for being part of the Utah Whitewater Gear family and helping us build a strong community of passionate outdoor adventurers!