Last updated June 5, 2023
All orders will be shipped via UPS or USPS.
We DO NOT expedite shipping. Expedited shipping invites fraud and leads to an unrealistic expectation. Please plan ahead or use your local shop that will hopefully take care of you better than we will remotely.
Although we do our best, we are not always able to calculate shipping before an item ships. Additional shipping fees may be charged to large or oversized items. Those may include but are not limited to: rafts, kayaks, catarafts, frames, frame parts, frame accessories, paddles, oars, and any item that costs more than anticipated to ship.
We do not ship to make profit. We charge as minimal shipping as possible. If we calculate shipping after the initial sale it will be for the cost of the actual shipping.
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
All returns must be postmarked or returned to our store within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. Returns that exceed the thirty days, may be returned at the discretion of Utah Whitewater Gear, for in-store credit.
All returns over $100 will be subject to a 15% return fee.
To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
Utah Whitewater Gear
7307 S. State St.
Midvale, UT 84047
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least ten (10) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
The following items cannot be returned or exchanged:
- Custom items
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
- A 15% restocking fee will be charged for all returns in excess of $100.00.
- Items returned after 30 days can be returned (if unused) for in-store credit within 60 days of purchase.
If you have any questions concerning our return policy, please contact us at: